Abstract:
Most of the electronic stores have a problem
when interacting with their customer to sell the goods. They
have to make a lot of conversation with customer, discussing
the requirement of the customer and the availability of products.
Failure of the explanation may make the customer to give up
purchasing anything, thinking that there is no such item that
they desire to purchase. System solves this by questioning and
answering with the customer behalf of salesperson. We use the
inferencing , such as forward changing and backward changing.
By fuzzy concept, it gives the suggestions of items to purchase in
the system preferred order. General properties of the items are
defined with fuzzy set and the rest type specific attributes are
defined membership value with the number of their appearance
on user’s answer set. And the fuzzy operation takes on these
fuzzy values by minimum averaging.
