Performance Assessment of an ERP Application Developed for A Local Nonprofit Organization in Myanmar

Abstract

An Enterprise Resource Planning (ERP) application was used predominately in manufacturing sector and hardly used in nonprofit organizations. Using ERP systems in nonprofit organizations has special features and unique requirements, unlike manufacturing and service sectors. The prime objective of this research paper is to study the performance of an ERP application in local nonprofit organizations in Myanmar. To conduct this study, ERP systems were designed and developed based on sociotechnical approach, along with Critical Successful Factors (CSFs) at Thabarwa Center, which is one of the local nonprofit organizations in Myanmar. To evaluate the performance of this ERP application, the questionnaire was developed using Leavitt’s Diamond model. 50 ERP application users from ten selective local nonprofit organizations, which are providing similar services and operations like Thabarwa Center, participated in this performance assessment survey. In this research, means scores, standard deviation, reliability analysis and Pearson correlation coefficient were utilized to assess the performance. Overall mean scores and overall standard deviation exhibit that positive evaluation was received from the application users. The study concludes that the ERP application users are typically highly positive in performance evaluation and an ERP application developed for a nonprofit organization is compatible with other nonprofit organizations which are providing similar activities and services.