Abstract:
This paper presents the way to calculate waiting
times of patients. Results of patient surveys generally
cite access to care and delays in care as sources of
dissatisfaction. Delays are expensive, not only in
terms of the direct costs they incur, but also in terms
of the potential costs of decreased patient
satisfaction and adverse clinical outcomes. In
current health care service, it’s important to
minimize staff idle time and maintain a high
utilization rate of the medical facilities. Computer
simulation is a powerful tool for medical
management and scheduling. In this simulation,
patient waiting time is calculated step-by-step using
queue theory. The main purpose of this paper is to
reduce patient waiting time, period of time where the
patient are waiting to cure or consult with doctor in
clinics or medical care centers.
